FAQ's

General Questions

What is your turnaround time?

We try to maintain a 7-10 business day turnaround time max for most orders. However, it can fluctuate depending on our current production schedule. If you have a firm due date for your order, please ask before proceeding.

Do you offer rush service?

Yes! If time allows. Fees may apply.

Do I have to leave a deposit?

Yes! A 50% deposit is required to begin production and create proofs for your approval.

Do you have minimums?

For some process yes, for others no. See each process below for their minimums. For further information, click here.

Can I provide my own shirts?

Yes. Please review our terms on providing your own items here.

Do you offer Shipping?

Yes. We ship nationwide.

Screen Printing

What type of files do you accept?

Vector and high resolution PDF, PNG, and JPG files.

Photoshop -Flatten your artwork and keep it on one layer. All text should be converted to smart objects. Transparent background.

Illustrator - Group your artwork together. All text should be converted to outlines.

 

What are your minimums?

12 pieces per screen. (color and location) For further information, click here.

What is the max image size that you can screen print?

13”X13.5”

How many colors can you print?

Up to 6 spot colors. However, we are capable of CMYK and simulated process to create full color images.

Can you match my pantone color?

Yes. Fees apply.

How long does my screen setup last?

Up to 6 months without use. Once re-ordered, the 6 month period recycles. Hence, if you keep ordering within 6 months, you'll never have to pay the setup again.

Direct To Garment (DTG)

What type of files do you accept?

Vector and high resolution PDF, and PNG files.

Photoshop -Flatten your artwork and keep it on one layer. All text should be converted to smart objects. Transparent background.

Illustrator - Group your artwork together. All text should be converted to outlines.

 

What are your minimums?

No minimum!

What material are you able to print on?

100% cotton. The less cotton, the less quality the print.

What is the max image size that you can print with DTG?

13.5”X13.5”

How many colors can you print?

DTG is a full color process. Unlimited colors!

Can you match my Pantone color?

No. DTG only uses CMYK colors since it's digitally printed.

Why do I see a hollow box around the print?

Happens only when printing on dark colored shirts or any design with white it in. In order to print white with DTG, a solution must be sprayed onto the substrate. Once washed, solution is removed.

Heat Transfer Vinyl (HTV)

What type of files do you accept?

Vector and high resolution PDF, and PNG files.

Photoshop -Flatten your artwork and keep it on one layer. All text should be converted to smart objects. Transparent background.

Illustrator - Group your artwork together. All text should be converted to outlines.

 

What are your minimums?

No Minimum!

What is the max image size that you can print with HTV?

11”X14”

How many colors can you print?

As many as you're willing to pay for.

Can you match my Pantone color?

No. HTV is pre-made with set colors.

Graphic Design

How much do you charge?

Every graphic design job is different. Send us an e-mail to get an accurate quote.

What is the turnaround time for graphic design? 

Every graphic design job is different. Standard turnaround time is 7-10 business days.

If I give you a drawing of what I want, can you print it?

Yes, but first we have to recreate your image in Illustrator or photoshop, and convert it to be print ready. Once we're finished, we will give you a copy of the file so you that you have a print ready version for future use. If you would like us to Vector your art file, please send us an e-mail

Do you do custom designs?

Yes. Please provide as much detail AS POSSIBLE. Sketches and screenshots help. That way we understand the aesthetic of what you're looking to get done. Once we receive all details, we send you a quote. 

More Coming Soon! Don't see your question answered?